Trent's Plumbing ("we", "us", "our") respects your privacy. This page explains what information we collect when you visit trentsplumbingdet.com, how we use it, and the choices you have. We keep things straightforward - we are a plumbing business, not a data company.
1. Information we collect
We only collect information you choose to give us, or that is necessary for the website to work:
- Contact form submissions. When you fill in the contact form, we receive your name, phone number, email address (if provided), the type of service you are interested in, the urgency you selected, your property address (if you choose to share it), and the message you write to us.
- Anti-spam verification. When you submit the form, our server issues a short-lived verification token. The token is signed cryptographically and used only to confirm a real person submitted the form. No personal data is collected for this purpose.
- Server access logs. Our web server records standard request information (IP address, browser type, referring page, the URL you requested, and a timestamp) for security and reliability. Logs are retained for a short period and are not used for advertising.
We do not use cookies for analytics or tracking, we do not run advertising pixels, and we do not sell or rent your information to anyone.
2. How we use your information
- To respond to your inquiry, provide a quote, and schedule any work you ask for.
- To contact you about your job by phone or email if needed.
- To keep our website running securely (e.g., blocking spam and abuse).
3. Who we share it with
We share your information only with the third-party services we need to operate this website:
- Resend - delivers the contact form email to our inbox. Resend processes the form contents and our sending domain so the email can reach us. See Resend's privacy policy.
- Google Maps - the map embed on our contact page is loaded from Google. When the map loads, your browser shares standard request data (IP, user agent) with Google. See Google's privacy policy.
- Hosting and CDN - the icon font (Font Awesome) is loaded from the Cloudflare CDN. These providers see standard web request data only.
We do not share contact form submissions with anyone outside Trent's Plumbing other than these service providers.
4. Data retention
We keep contact form messages in our email inbox for as long as needed to respond and maintain a record of the work we have done for you. You can ask us to delete your information at any time using the contact details below.
5. Your rights
You can:
- Ask what information we hold about you.
- Ask us to correct it.
- Ask us to delete it.
- Tell us not to contact you any further.
Just email or call us using the contact details at the bottom of this page.
6. Children
Our website and services are not intended for children under 13, and we do not knowingly collect information from them.
7. Security
The site is served over HTTPS, our form backend runs on a hardened server, and the contact form is protected by anti-spam verification. No system is perfectly secure, but we take reasonable steps to protect the information you share with us.
8. Changes to this policy
If we change this policy, we will update the "last updated" date at the top of this page. Material changes will be flagged clearly on the website.